Frequently Asked Questions

When you do a booking with us, an account is automatically created for you. You will receive an email where you can set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link using the email address you have for the booking.

Here in our website you have “live personalized pricing and real-time.” Just click on the service you need, answer the questions about your particular space and the price will appear on the right side of the web page.

Our expert maids are available in York PA, and surrounding areas. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us!

Yes, you can do it all yourself. We have a “customer portal,” you just need to create the account with your email address and a password, and you will be able to manage everything regarding your bookings.

You can click “Log in” on our website, www.liascleaningservice.net (find it at the top of the page), or you can request us to send you an email with an invitation to create an account for the portal.

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

Before the cleaning technician arrives, please make sure that the house is accessible and all valuables are safely stored. If you have any specific cleaning products or tools that you would like us to use, please have them readily available. Additionally, if you have any special instructions or areas of focus, kindly inform us in advance to ensure that we meet your expectations. Lastly, please ensure that any pets are safely secured to allow our technician to work efficiently. Thank you for your cooperation!

Regular Home Cleaning:

Kitchen: (Dinning room)

• Remove high dust/air vents and any cobwebs.
• Wipe and “polish” the outside of the cabinets, including upper and lower cabinets (top of the cabinets).
• Wipe down countertops and appliances on top of counter, such as toasters, coffee machines, backsplash and shine sink.
• Clean microwave, stove and oven inside/out (Remove any grease if possible).
• Wipe down “the exterior” of the kitchen appliances, such as the refrigerator and dishwasher.
• Wipe the kitchen/dining room table and chairs including baby’s booster seat. (If any).
• Clean the sliding glass door including the interior of the base(if possible).
• Clean windowsills.
• Clean doors front/back.
• Clean baseboards.
• Remove all trash
• Remove all the rugs from the kitchen (if any). Sweep and mop all floors.

Bathrooms:

• Remove everything from the floor including rugs, trashcans.
• Remove high dust ceiling/air vents and any cobwebs.
• Dust light fixtures with a cloth inside/out.
• Clean mirrors.
• Clean sink and wipe down cabinets or base.
• Clean the tub/shower thoroughly and remove any stains or mildew (if possible).
• Scrub clean toilet bowl inside and out, including base and behind. Only with paper towels.
• Clean windowsills.
• Wipe doors front/back.
• Clean baseboards.
• Remove all trash.
• Vacuum bathroom rugs.
• Sweep and mop all floors.
• Put rugs, trashcan etc. Back to their original place.

Bedrooms:

• Remove high dust/air vents and any cobwebs.
• Dust ceiling fans (If within reach).
• Clean mirrors (If any).
• Dust all picture frames.
• Dust all furniture.
• Fix the bed or change the linens only if linens are left out.
• Wipe down all light switches and doorknobs removing fingerprints.
• Clean closets (dust/wipe down).
• Clean windowsills.
• Wipe doors front/back.
• Clean baseboards.
• Vacuum all carpeted areas including underneath the bed.
• Remove all trash.
• Sweep and mop all floors.

Other Areas: (living room)

• Remove high dust/air vents and any cobwebs.
• Dust all ceiling fans (that are within reach).
• Dust all light fixtures inside/out with a cloth.
• Dust all picture frames.
• Dust all shelves.
• Dust and wipe all furniture.
• Wipe down all light switches.
• Wipe all banisters and rails.
• Clean windowsills.
• Clean sliding glass door including the interior of the base (If any).
• Wipe doors front/back.
• Clean baseboards.
• Vacuum all carpet areas.
• Remove all trash.
• Sweep and mop all floors.

 

Deep Cleaning:

Kitchen: (Dinning room)

• Remove high dust/air vents and any cobwebs.
• Wipe and “polish” the outside of the cabinets, including upper and lower cabinets (top of the cabinets).
• Wipe down countertops and appliances on top of counter, such as toasters, coffee machines, backsplash and shine sink.
• Clean microwave, stove and oven inside/out (Remove any grease if possible).
• Wipe down “the exterior” of the kitchen appliances, such as the refrigerator and dishwasher.
• Wipe the kitchen/dining room table and chairs including baby’s booster seat. (If any)
• Clean the sliding glass door including the interior of the base(if possible).
• Clean windowsills.
• Clean doors front/back.
• Clean baseboards.
• Remove all trash
• Remove all the rugs from the kitchen (if any).
• Sweep and mop all floors.

Bathrooms:

• Remove everything from the floor including rugs, trashcans.
• Remove high dust ceiling/air vents and any cobwebs.
• Dust light fixtures with a cloth inside/out.
• Clean mirrors.
• Scrub clean sink and wipe down cabinets or base.
• Clean the tub/shower thoroughly and remove any stains or mildew (if possible).
• Scrub clean toilet bowl inside and out, including base and behind. Only with paper towels.
• Clean windowsills.
• Wipe doors front/back.
• Clean baseboards.
• Remove all trash.
• Vacuum bathroom rugs.
• Sweep and mop all floors.
• Put rugs, trashcan etc. Back to their original place.

Bedrooms:

• Remove high dust/air vents and any cobwebs.
• Dust ceiling fans (If within reach).
• Clean mirrors (If any).
• Dust all picture frames.
• Dust all furniture.
• Fix the bed or change the linens only if linens are left out.
• Wipe down all light switches and doorknobs removing fingerprints.
• Clean closets (dust/wipe down).
• Clean windowsills.
• Wipe doors front/back.
• Clean baseboards.
• Vacuum all carpeted areas including underneath the bed.
• Remove all trash.
• Sweep and mop all floors.

Other Areas: (living room)

• Remove high dust/air vents and any cobwebs.
• Dust all ceiling fans (that are within reach).
• Dust all light fixtures inside/out with a cloth.
• Dust all picture frames.
• Dust all shelves.
• Dust and wipe all furniture.
• Wipe down all light switches.
• Wipe all banisters and rails.
• Clean windowsills.
• Clean sliding glass door including the interior of the base (If any).
• Wipe doors front/back.
• Clean baseboards.
• Vacuum all carpet areas.
• Remove all trash.
• Sweep and mop all floors.

NOT INCLUDED:

All Extras are not included (must be selected for an additional cost) Wall washing NOT Included

 

Move-in / Move-out Cleaning:

Kitchen: (dining room)

• Remove high dust/ air vents and any cobwebs.
• Wipe and “polish” the outside of the cabinets, including upper and lower cabinets (top of the cabinets).
• Wipe down the countertops, shine sink and clean the backsplash.
• Wipe down “the exterior” of the kitchen appliances, such as the refrigerator, dishwasher, oven, stove, microwave (Remove any grease if possible) etc.
• Move the stove and refrigerator. Clean the back and underneath.
• Clean the sliding glass door including the interior of the base (if possible).
• Clean windowsills.
• Clean doors front/back.
• Clean baseboards.
• Remove all trash.
• Sweep and mop all floors.

Bathrooms:

• Remove High dust/air vents and any cobwebs.
• Dust light fixtures with a cloth inside/out.
• Clean mirrors.
• Scrub clean sink and wipe down cabinets or base.
• Clean the tub/shower thoroughly and remove any stains or mildew (if possible).
• Scrub clean toilet bowl inside and out, including base and behind. Only with paper towels.
• Clean windowsills.
• Clean doors front/back.
• Clean baseboards.
• Remove all trash.
• Sweep and mop floors.

Bedrooms:

• Remove high dust/air vents and any cobwebs.
• Dust ceiling fans (If within reach).
• Wipe down all light switches and doorknobs removing fingerprints.
• Clean closets (wipe down/vacuum). Wipe down cabinets inside/out (if possible).
• Clean windowsills.
• Wipe down doors front and back.
• Clean baseboards
• Vacuum all carpeted areas.
• Remove all trash.
• Sweep and mop all floors.

Other Areas: (living room, basement, laundry room, etc.).

• Remove high/air vents and any cobwebs.
• Dust all ceiling fans (that are within reach).
• Dust all lamps inside/out with a cloth.
• Dust all shelves and cabinets inside/out.
• Dust all light switches.
• Wipe all banisters and rails.
• Clean windowsills.
• Cleaning sliding glass door including the interior of the base.
• Wipe doors front and back.
• Clean baseboards.
• Vacuum all carpet areas
• Remove all trash
• Sweep and Mop Floors

NOT INCLUDED:

All Extras are not included (must be selected for an additional cost) Wall washing NOT Included

For more information on what post-construction cleaning consists of, call (717) 825-3373 or email us at support@liascleaningservice.net.

It depends on the size of the cleaning. We can send crews of between 1 and 6 cleaners to your cleaning.

Some clients prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.

If you won’t be there, your cleaners need a way to get in, and they promise they will treat your home like their own. They can lock up and/or leave the key wherever you like.

Regular cleanings usually take an average of 1-3 hours (Depending on the size of the house)
Deep Cleanings usually take an average of 2-4 hours (Depending on the size of the house)
Move-in/Out Cleanings usually take an average of 2-6 hours (Depending on the size of the house).

We try to ensure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc., we may occasionally need to replace your cleaning technician.

The better your house is picked up, the better job we can do cleaning for you. If there are dishes, laundry, projects, etc. – no problem, we will skip these areas until the next visit. Often, putting clutter in a container before our visit is helpful. Getting things up off the floor by placing them on beds or the couch helps, too. If you can’t get things organized before we come, no problem; know we will clean what we can get to.

Yes, we do provide all the necessary equipment and products.

Our staff arrive at each place ready with all they need for each location and requirements.

Note: If you need our staff to use a particular cleaning product, you will need to provide it.

Yes, we do.

When you schedule the booking, please let us know about your request so our team can prepare the right products.

If you fail to make a payment, you may incur late fees or interest charges. Additionally, non-payment may result in suspension of services or further collection actions. It’s important to communicate with us if you are facing difficulty in making payments so that we can explore potential solutions together.

Your card on file will be charged either after the cleaning has been completed or the next day. We do not accept cash or checks as forms of payment.

If payment information is not added before the scheduled cleaning date, your cleaning appointment will be canceled. We require payment information in advance to secure and confirm all cleaning appointments. Please ensure that your payment details are up to date to avoid any inconvenience.

We accept payment via debit or credit cards. At this time, we do not accept cash or checks as forms of payment. Our payment processing system securely handles all major debit and credit cards to ensure convenient and reliable transactions for our customers.

We would need your card information to validate our service with you. It assures us of your commitment by booking an appointment with us.

Just so you know, we will never charge you before the cleaning service. 

The payment pre-authorization is only used to confirm your payment information is valid. We use a payment processor system that allows us to ensure everything will be correct at the time of the transaction; that is why you can see it reflected in your bank account even without the payment being processed; this way, the whole payment process can be carried out smoothly for both parties the day of the transaction.

Payment will be completed after the service, but the pre-authorization will be effective as soon as you add your payment information (card or bank account) as a result of the normal process of our payment system.

We have built our business on reputation by providing clients with the best possible service available anywhere. Still, we realize that things will sometimes get missed because we are human. Should this happen, please phone our office or email us within 24 hours, and we will make a note to rectify this on our next visit at no charge to you.

Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

Washing hands regularly
Disinfecting equipment between each job.
Staying home when they are not feeling well.
Wearing masks from start to finish
Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

We have three levels of security in place. First off, the booking page is protected by extended validation ssl. Secondly, the booking form has a layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very, very seriously.

Here you can read our privacy policy: https://liascleaningservice.net/privacy-policy/