Getting started:
How do I create my account in the customer portal?
When you do a booking with us, an account is automatically created for you. You will receive an email where you can set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link using the email address you have for the booking.
How much it will cost?
Here in our website you have “live personalized pricing and real-time.” Just click on the service you need, answer the questions about your particular space and the price will appear on the right side of the web page.
Where is your service area?
How do I book a home or commercial cleaning?
If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us!
Manage my account:
Can I manage my account for cancellations, rescheduling, cleaning calendar, etc.?
Yes, you can do it all yourself. We have a “customer portal,” you just need to create the account with your email address and a password, and you will be able to manage everything regarding your bookings.
You can click “Log in” on our website, www.
Is there a cancellation fee for missed appointments?
Currently, we do not have any cancellation fees for missed appointments.
Do I need to be at home when you arrive for the cleaning?
That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.
Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?
How do I re-schedule or cancel a booked cleaning?
Can I set up repeat visits?
Cleaning services:
What does each cleaning consist of?
Regular Home Cleaning:
Kitchen: High dust and remove any cobwebs. Wipe and “polish” the outside of the cabinets. Wipe down the countertops and shine the sink. Clean Inside/ Out Microwave. Wipe down the exterior of the kitchen appliances, such as the refrigerator, stove, and dishwasher. Clean over the stove and remove any grease buildup (if possible). Wipe kitchen table and chairs (including baby’s highchair and booster seat). Wipe doors front/back. Remove all trash. Sweep and mop floors.
Bathrooms: High Dust and dust light fixtures. Clean mirrors. Scrub clean sink. Clean the Tub/Shower thoroughly and remove any stains or mildew (if possible). Scrub clean toilet bowl inside and out, including base and behind. Wipe doors front/back. Vacuum bathroom carpet(s) and mop the floor. Remove all trash. Sweep and clean floors.
Bedrooms: High dust and remove any cobwebs. Dust ceiling fans (If within reach). Clean mirrors (If any). Dust all picture frames. Dust all furniture. Change beds (Only if linens are left out). Wipe down all light switches and doorknobs, remove fingerprints—and clean closets (dust/vacuum/wipe down). Wipe doors front/back. Vacuum all carpeted areas. Remove all trash. Sweep and mop all floors.
Other Areas: High dust and remove any cobwebs. Dust all air vents. Dust all ceiling fans (that are within reach). Dust all light fixtures. Dust all picture frames. Dust all shelves. Dust and wipe all furniture. Wipe down all light switches—clean sliding glass door (If any). Wipe doors front/back. Remove all trash. Vacuum all carpet areas. Sweep and Mop Floors.
Deep Cleaning:
Kitchen: High dust and remove any cobwebs. Wipe and “polish” the outside of the cabinets. Wipe down the
countertops and shine the sink. Clean Inside/ Out Microwave and Oven. Wipe down “the exterior” of the
kitchen appliances, such as the refrigerator and dishwasher. Clean over the stove and remove any grease
buildup (if possible). Wipe kitchen table and chairs (including baby’s highchair and booster seat)—clean baseboards and windowsills. Wipe doors front/back. Remove all trash. Sweep and mop floors.
Bathrooms: High Dust and dust light fixtures. Clean mirrors. Clean the countertop and scrub the sink. Clean
the Tub/Shower thoroughly and remove any stains or mildew (if possible). Scrub clean toilet bowl inside and out, including base and behind—clean baseboards and windowsills. Wipe doors front/back. Vacuum bathroom carpet(s) and mop the floor. Remove all trash. Sweep and mop floors.
Bedrooms: High dust and remove any cobwebs. Dust ceiling fans (If within reach). Clean mirrors (If any). Dust all picture frames. Dust all furniture. Change beds (Only if linens are left out). Wipe down all light switches and doorknobs, removing fingerprints. Clean baseboards and windowsills. Clean closets (dust/vacuum/wipe down). Wipe doors front/back. Vacuum all carpeted areas. Remove all trash. Sweep and mop all floors.
Other Areas: High dust and remove any cobwebs. Dust all air vents. Dust all ceiling fans (that are within reach). Dust all light fixtures. Dust all picture frames. Dust all shelves. Dust and wipe all furniture. Wipe down all light switches. Clean baseboards and windowsills. Clean sliding glass door (If any). Wipe doors front/back. Remove all trash. Vacuum all carpet areas. Sweep and Mop Floors.
Move-in/Move-out Cleaning:
Kitchen: High dust and remove any cobwebs. Wipe and “polish” the outside of the cabinets. Wipe down the
countertops and shine the sink. Clean Inside/ Out Microwave and Stove/Oven. Wipe down “the inside and
outside” kitchen appliances, such as the refrigerator and dishwasher. Clean over the stove and remove any grease buildup (if possible). Wipe kitchen table and chairs (including baby’s highchair and booster seat)—clean baseboards and windowsills. Wipe doors front/back. Remove all trash. Sweep and mop floors.
Bathrooms: High Dust and dust light fixtures. Clean mirrors. Clean the countertop and scrub the sink. Clean the Tub/Shower thoroughly and remove any stains or mildew (if possible). Scrub clean toilet bowl inside and out, including base and behind—clean baseboards and windowsills. Wipe doors front/back. Vacuum bathroom carpet(s) and mop the floor. Remove all trash. Sweep and mop floors.
Bedrooms: High dust and remove any cobwebs. Dust ceiling fans (If within reach). Clean mirrors (If any). Dust
all picture frames. Dust all furniture. Change beds (Only if linens are left out). Wipe down all light switches and doorknobs, removing fingerprints. Clean baseboards and windowsills. Clean closets (dust/vacuum/wipe down). Clean doors front/back. Vacuum all carpeted areas. Remove all trash. Sweep and mop all floors.
Other Areas: High dust and remove any cobwebs. Dust all air vents. Dust all ceiling fans (that are within reach). Dust all light fixtures. Dust all picture frames. Dust all shelves. Dust and wipe all furniture. Wipe down all light switches. Wipe all fences and rails. Clean baseboards and windowsills. Clean sliding glass door (If any). Wipe doors front/back. Remove all trash. Vacuum all carpet areas. Sweep and Mop Floors.
What do you do in a post-construction cleaning?
For more information on what post-construction cleaning consists of, call (717) 825-3373 or email us at support@liascleaningservice.net.
How many cleaners will come?
It depends on the size of the cleaning. We can send crews of between 1 and 6 cleaners to your cleaning.
Do I need to be home the day of the cleaning?
Some clients prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.
If you won’t be there, your cleaners need a way to get in, and they promise they will treat your home like their own. They can lock up and/or leave the key wherever you like.
How long is the cleaning going to take?
Regular cleanings usually take an average of 1-3 hours (Depending on the size of the house)
Deep Cleanings usually take an average of 2-4 hours (Depending on the size of the house)
Move-in/Out Cleanings usually take an average of 2-6 hours (Depending on the size of the house).
Will I have the same cleaning technician for each visit?
We try to ensure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc., we may occasionally need to replace your cleaning technician.
Do I need to pick up before the cleaner arrives?
The better your house is picked up, the better job we can do cleaning for you. If there are dishes, laundry, projects, etc. – no problem, we will skip these areas until the next visit. Often, putting clutter in a container before our visit is helpful. Getting things up off the floor by placing them on beds or the couch helps, too. If you can’t get things organized before we come, no problem; know we will clean what we can get to.
Cleaning products and equipment:
Do you provide the cleaning equipment and products?
Yes, we do provide all the necessary equipment and products.
Our staff arrive at each place ready with all they need for each location and requirements.
Note: If you need our staff to use a particular cleaning product, you will need to provide it.
Do you offer eco-friendly products?
Yes, we do.
When you schedule the booking, please let us know about your request so our team can prepare the right products.
Payment, privacy and safety:
Why must I add my credit/debit card to book an appointment?
We would need your card information to validate our service with you. It assures us of your commitment by booking an appointment with us.
Why do you pre-authorize the payment before the cleaning booking?
Just so you know, we will never charge you before the cleaning service.
The payment pre-authorization is only used to confirm your payment information is valid. We use a payment processor system that allows us to ensure everything will be correct at the time of the transaction; that is why you can see it reflected in your bank account even without the payment being processed; this way, the whole payment process can be carried out smoothly for both parties the day of the transaction.
Payment will be completed after the service, but the pre-authorization will be effective as soon as you add your payment information (card or bank account) as a result of the normal process of our payment system.
Do you have a guarantee?
We have built our business on reputation by providing clients with the best possible service available anywhere. Still, we realize that things will sometimes get missed because we are human. Should this happen, please phone our office or email us within 24 hours, and we will make a note to rectify this on our next visit at no charge to you.
What are your COVID-19 measures?
Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:
Washing hands regularly
Disinfecting equipment between each job.
Staying home when they are not feeling well.
Wearing masks from start to finish
Practice physical distancing in your home, as appropriate.
If you would like any additional measures taken contact us directly.
Is my billing information kept safe and secure?
We have three levels of security in place. First off, the booking page is protected by extended validation ssl. Secondly, the booking form has a layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very, very seriously.
Privacy Policy
Here you can read our privacy policy: https://liascleaningservice.net/privacy-policy/
